SUPPORT

SHIPPING AND DELIVERY

• Delivery Date is an estimate and not guaranteed with DHL or TNT.
• Ground Shipping: All ground orders ship within 4 business days.
• Order Tracking: All orders will receive a tracking number via e-mail. Please include an e-mail address for tracking information and communication.
• P.O. Boxes: We cannot ship to P.O. Boxes, so please provide a physical address for shipping when ordering online. If you need to have other arrangements, call customer service : +41 32 930 29 81

WHAT IS YOUR RETURN/EXCHANGE POLICY

We offer a 30-day money back guarantee. If for any reason you are not satisfied with your gear - no hassle returns. We also provide you a 1-year warranty on all products and a second here after registration of the product (click here).

 

RETURNS AND EXCHANGES

To obtain warranty/return service, contact our Customer Service Team:
Telephone: : +41 32 930 29 81

Email: returns@iland-solar.com

 

RETURN MATERIAL AUTHORIZATION (RMA)

Our customer service team will help determine what further assistance is required. They will give you a Return Material Authorization ("RMA") number. You must properly package the product, clearly marking the RMA number on the package include your proof of purchase date with the product.

Send the product by mail or courier, with shipping cost paid by you, to:

 

ILAND green technologies SA
Parc scientifique NEODE
Avenue du Mail 59, CP 672

CH 2000 Neuchâtel

 

We will process your return and send your repaired or replacement product to you at our expense for products being shipped to locations in Switzerland.

Outside of Switzerland
For product purchased or being shipped outside of Switzerland, please contact the local distributor from whom you purchased the product, or email support@iland-solar.com to obtain further distributor information.

 

SATISFACTION GUARANTEED

• 30-Day Money Back Guarantee
• If dissatisfied with our product(s) for any reason, return the product within 30 days of purchase if it is in like new condition and still in our packaging. Pay for the shipping and we will refund your money less the original shipping cost.

REGISTER YOUR WARRANTY TO OBTAIN A SECOND YEAR WARRANTY

We stand behind our products and want to be sure they perform as promised. Our warranty covers defective or damaged ILAND products. For all ILAND products, we have a 1 year warranty, from date of purchase a second year is offer after registration oft he product on this website. For all other ILAND accessories (chargers, lights, etc.), we offer a 1-year warranty from date of purchase.

 

PRODUCT CARE

Solar Panels

• One of the wonderful things about solar panels are there are no moving parts, and next to zero maintenance.

Batteries

• Our batteries require no greasing, tightening etc. Just use them.
• If it is being stored for long periods of non-use make sure you plug it in every 6 months to keep the battery in good health.